Who We Are

Coloured Rendering South Wales is a professional rendering and external wall insulation company established in 1998. We are owned and operated by Geoff Lewis and based in Swansea, serving customers throughout South Wales. Our website address is: https://www.colouredrenderingsouthwales.com

For any questions about this privacy policy or your personal data, please contact us at geoff@colouredrenderingsouthwales.com or call 07815 868070.

What Personal Data We Collect

We collect information you provide directly to us when you:

  • Request a quote or consultation through our contact forms
  • Call or email us about our services
  • Schedule a site visit or assessment
  • Engage our services for rendering work
  • Subscribe to our newsletter or updates

This information may include your name, email address, phone number, postal address, property details, project requirements, and any photos or documents you provide related to your project.

How We Use Your Data

We use your personal data to:

  • Provide quotes and consultations for rendering services
  • Schedule and conduct site visits and assessments
  • Deliver our rendering and insulation services
  • Communicate with you about your project
  • Process payments and maintain financial records
  • Comply with legal and regulatory requirements
  • Improve our services and website functionality

Legal Basis for Processing

We process your personal data based on:

  • Contract performance: To fulfill our obligations when providing rendering services
  • Legitimate interests: To operate our business, provide quotes, and improve our services
  • Legal compliance: To meet tax, accounting, and safety regulation requirements
  • Consent: For marketing communications (which you can withdraw at any time)

Data Sharing

We may share your data with:

  • Trusted subcontractors and suppliers involved in your project
  • Professional advisors (accountants, lawyers, insurers)
  • Payment processors for secure transaction handling
  • Regulatory bodies when required by law

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal data for as long as necessary to:

  • Provide ongoing support and warranty services (up to 10 years for major projects)
  • Meet legal and tax obligations (typically 7 years for financial records)
  • Resolve any disputes or claims
  • Maintain project documentation for insurance and regulatory purposes

Quote requests and initial consultations are retained for 2 years, after which they are securely deleted unless you become a customer.

Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: For marketing communications

To exercise these rights, contact us at geoff@colouredrenderingsouthwales.com or 07815 868070.

Website Data Collection

Our website may collect data through:

  • Contact forms: Information you provide when requesting quotes or information
  • Cookies: To improve website functionality and user experience
  • Analytics: Anonymous usage data to improve our website
  • Security: IP addresses and browser information for spam prevention

Cookies

We use essential cookies to ensure our website functions properly. These cookies do not store personal information and are necessary for basic site operation. We may also use analytics cookies to understand how visitors use our site, helping us improve our services.

You can control cookies through your browser settings, though disabling essential cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted communications, and regular security assessments.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

Contact Information

For any privacy-related questions or concerns, please contact:

Coloured Rendering South Wales
Geoff Lewis (Data Controller)
Email: geoff@colouredrenderingsouthwales.com
Phone: 07815 868070

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

This privacy policy was last updated on 15th June 2025